We had Shelby custom make our rails last year. This year, decided to do both sides of the stairwells to match. Her quality remains superb. Good communication. Reasonable turnaround, although it was a bit longer than before. I think it depends on the date you order, when you get in for powder coating with other items. The quality is excellent. We had her make the straight edge and the curled edge for different stairwells with the main design being the same. All the parts came as promised. We love her work and recommend Arc and Hammer highly.
Nice piece of hardware, exactly as pictured and described and surprisingly priced--terrific value!
The Iron railing is a good product. Whoever monitors the website is asleep at the screen or they don't care. I suspect they don't care. They don't list a phone number. It's been about 10 days now since I asked a question about a support pillar. No response.
I apologize you experienced a delay, I did respond that we do not take custom orders right now. You can also refer to our FAQ's page which answers common questions such as custom orders and product questions. I am very glad you are happy with your railings, thank you for your business.
We love the attention to detail that Shelby has put into the beautiful Handrail Railings that we purchased from Arc and Hammer. There was a bit of a delay because of an issue with the powder coaters, but Shelby gave us a partial credit for something that was out of her control - amazing! We would highly recommend this company for the exceptional craftsmanship and professionalism!
I just had my stair rail hung by my handyman and I just love it! It is very well made with no imperfections. My handyman had no problem and was very impressed. I will be ordering another to finish the job.