All in stock items ship within 1-3 business days
non in stock items can take 2-3 weeks depending on the phase of manufacturing it is in at the time of your order
Some items are made to order and can take 4-6 weeks before shipping
We love the attention to detail that Shelby has put into the beautiful Handrail Railings that we purchased from Arc and Hammer. There was a bit of a delay because of an issue with the powder coaters, but Shelby gave us a partial credit for something that was out of her control - amazing! We would highly recommend this company for the exceptional craftsmanship and professionalism!
I just had my stair rail hung by my handyman and I just love it! It is very well made with no imperfections. My handyman had no problem and was very impressed. I will be ordering another to finish the job.
We just took the railing out of the box for installation and were disappointed to see three places where the railing was nicked. I emailed the company and they said they would send paint to touch up and issue a partial credit. The paint did cover okay and a credit was indeed issued. Too bad there were defects in the railing to begin with but I did appreciate the timely response in remedying the situation.
I apologize that your received a damaged railing.
We received your email this morning and have promptly responded ( please check your inbox) so that we can give you a replacement product or refund.
Thank you for the beautiful rail, it matches our others perfectly. I love that they are made in America! Keep it up! Thank you!